Resume

As Business Data and Systems Engineer, I ensure smooth daily operation of the business by leading the collection of business intelligence data, maintaining company ETL pipelines and databases, and developing new processes and procedures to streamline data acquisition and manipulation. I work with the CEO and CFO to implement data-driven process changes throughout the company, conduct research, and write and test new SOPs.

In this role: I developed a new 12-digit alphanumeric human readable Stock Keeping Unit (SKU) system, which automated data capture and improved sales trend and forecast reporting. I created a linked workbooks system for company accounts that reduced bank reconciliation tasks by several hours each month, and built a Business Intelligence Dashboard that consolidated revenue, marketing, and production data into a daily executive report.

After growing into a new facility, I stepped into the role of System Administrator for all IT systems and conducted a production floor redesign and workflow schedule optimization that improved order turnaround by 50% compared to quoted estimates.

As Supply Chain and Inventory Specialist, I ensured sufficient stock of ready to ship goods, raw goods, and supplies for production, which involved interfacing with both domestic and international vendors. I also created and maintained databases of product orders, current inventory, vendor lists, and researched new vendor options.

In this role: I implemented a new inventory and ordering schedule based on historical lead/transit times which led to a 15% reduction in out-of-stock order failures, and spearheaded an initiative to standardize products from our largest client that decreased their purchase order turnaround between 25% and 50% and increased throughput by reducing the amount of re-tooling in the wood shop.

I also coordinated a move to a larger facility to accommodate the company’s sustained double-digit growth.

As Print Room Specialist, I created and maintained image files, print layouts, prints, and cutter files for the manufacturing floor. I established and implemented best-practice image file handling and sizing procedures to reduce image corruption.

In this role: I drove the transition from slide cutting to plot cutting, which increased print throughput. This involved researching and repurposing production cutters not purpose built to the company’s needs and developing new and novel production files to interface with the new cutter’s firmware.

The increased efficiency afforded by this new tooling reduced my workload and I added multichannel Customer Support to my responsibilities.

In this role: I stood up a support ticketing system, developed automated ticket responses, and implemented SOPs for ticket workflows, tags, and priorities, which resulted in a <1% missed message rate and improved overall customer experience.

As an Ophthalmic Assistant, I performed the pre-workup for the doctor prior to examination. This included testing visual acuity, stereopsis, instilling eye drops, and taking clear and concise notes regarding patient history and symptoms on up to 15 patients per day. Seeing the doctor’s need for office management support, I stepped into a de facto office manager role where I wrote/updated office procedures, was the point of contact for vendors, coordinated a move of practice location, and developed a flag system to communicate the next patient to be seen, which resulted in shorter patient wait times and reduced payroll labor by an average of 2 hours a day.

As Editorial Director, I created the style sheet that was used for all Conciliar Post content to ensure consistency in usage and style across the site. I also copyedited/proofread 2 articles a week while advising senior editors and authors on grammatical and stylistic questions they encountered before the articles were published on the site.

As Shift Leader, I daily managed 2-6 sales associates, trained new sales associates, and completed daily operations tasks to open, run, and close the store.

As a Sales Associate, I assisted customers in acquiring product needed for successful foodservice events through stocking, floor sales, and cashiering.